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1.877.326.5622 Toll Free

Customer Service

Ordering Policy

We do not authorize the purchase of our merchandise for resale purposes. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. Although vbeauté has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user, and vbeauté cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. vbeauté is not responsible for typographical errors regarding price or any other matter.

Shipping Rates

Standard: Free (Domestic)

Second Day Air: Varies based on location (Domestic)

Next Day Air: Varies based on location (Domestic)

Worldwide Express Saver: Varies based on location (International*)

Worldwide Express: Varies based on location (International*)

*For international orders, please contact our headquarters at 212.554.5948 to place your order at this time. Once the order has been processed and shipped, the customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, UPS, or the customs office will contact you directly to arrange for the payment of any charges that may be due.

Return Policy

If you are not completely satisfied with your order we can offer either a refund or exchange providing that unopened goods are returned to us within 30 days of purchase. Please email us at info@vbeaute.com for our return procedures.

Should you have any questions concerning a return please contact customer service by email at info@vbeaute.com or by calling toll free 1.877.326.5622.

Please note that only items purchased on vbeaute.com may be accepted for a return. If you have purchased your products from one of our retailers you will need to arrange your return or exchange with them directly.